Here you can find all the frequently asked questions.
If your questions are un answered then you can proceed to contact support via telegram or by sending a ticket.
EXOLEDGER’s core focus revolves around harnessing the immense potential of the cryptocurrency market.
Guided by meticulous research and analysis, the company identifies and seizes promising investment
opportunities within the dynamic world of digital assets. EXOLEDGER’s expertise extends beyond mere
investments. The company actively engages in trading cryptocurrencies on various exchanges, leveraging
market trends to optimize returns for its clients.
What makes EXOLEDGER be different from other platforms?
At the heart of EXOLEDGER’s success lies its proprietary marvel, the EXOLEDGER Bot. This state-of-the-art
trading bot, fortified with artificial intelligence and machine learning, revolutionizes the investment
landscape. EXOLEDGER Bot doesn’t merely trade, it strategizes. By assimilating vast datasets, it predicts
market movements, executes trades with unmatched precision, and maximizes profits for investors. This
fusion of cutting-edge technology and financial acumen positions EXOLEDGER at the forefront of
profit-making in the cryptocurrency arena.
How does EXOLEDGER Bot work?
EXOLEDGER Bot is a sophisticated trading bot developed by EXOLEDGER's team of experts. It combines
artificial intelligence and machine learning algorithms to analyze market trends, execute trades, and
optimize investment portfolios in real-time. This fusion of AI and ML empowers EXOLEDGER to make
data-driven investment decisions with unparalleled accuracy and efficiency. You can learn more about the
advantages of EXOLEDGER Bot in our White Paper.
Do I need special knowledge to use EXOLEDGER Bot?
Definitely no! Our trading bot functions independently and is closely monitored by our team of
professionals. Moreover, it is exclusively accessible through our website, eliminating the need to link it to
your personal trading account on a different platform. As soon as you become an investor on our platform,
EXOLEDGER Bot will automatically put your capital to work and begin to bring you profit.
How can I become an investor?
The main requirement is to reach the age of 18+. If this requirement is met, then all you need to do is
follow these steps:
1. Click the 'Get Started' tab in the top right corner of our website.
2. Provide your name, create a user login, enter your email address, and set your password.
3. Click 'Continue' and check out with terms and conditions to create your account.
4. To log in, simply click the 'Log In' tab located to the left of the 'Get Started' tab.
5. Choose an investment plan and proceed with your deposit.
Am I allowed to create multiple accounts?
No, each user is limited to one account on our site. The creation of multiple accounts is strictly prohibited,
and our security systems are in place to identify and ban any additional accounts. The EXOLEDGER Team
retains the right to block any supplementary accounts and seize the associated funds.
Financial questions
Is it possible to make a deposit without a cryptocurrency wallet?
Having an e-wallet is essential for depositing and withdrawing funds from EXOLEDGER. If you don’t have a
cryptocurrency wallet yet, you must create one and transfer the crypto assets you intend to use for your
deposit to your EXOLEDGER account.
I already have a cryptocurrency wallet. What cryptocurrencies do you accept?
We accept the following cryptocurrencies: BTC, ETH, USDT (TRC20), USDT (ERC20), USDT (BEP20), DOGE, LTC, BNB, TRX, XRP, ePayCore.
How to make a deposit?
In your personal account, you will find a new deposit tab. Select the investment package, blockchain coin,
and enter the amount. Then follow the payment instructions.
How does the deposit process function?
Investors have the option to make a deposit, which becomes locked and generates daily income. The distribution of profits and the duration of deposit locking vary
based on the chosen investment plan. Once the cycle concludes, your initial deposit will be released and
can be withdrawn or reinvested to continue generating additional income.
What is the minimum amount I can deposit?
The minimum deposit amount is $20 for each of the accepted cryptocurrencies.
How long does it take for deposits to reflect in my account?
The processing time for deposits depends on the currency used and the amount of funds transferred.
Typically, deposits are processed within 5-30 minutes. However, in certain instances, transaction
completion may be delayed by several hours due to network congestion.
Can I reinvest my earnings?
We do not provide an automatic reinvestment option to compound your profits. However, you have the
option to manually create a new deposit using funds from your account balance to reinvest your earnings.
When will Profits be credited to my account balance?
Profits are credited at 24-hour intervals starting from the moment you activate the deposit. For example, if
you initiated the investment at 10:30 AM, your profit will be credited at 10:30 AM on the following
business day.
Are there any deposit Fees?
No, we do not impose charges for deposits. However, please be aware of potential network fees. Networks
may levy significant charges for transaction execution, so it's essential to consider this when making a
deposit. Ensure the network fee is included in the transaction amount to deposit the desired sum into your
account.
Is there a limit to the number of active deposits I can have?
No, there is no limit. You are free to have as many active deposits as you wish.
How can I withdraw my earnings?
To withdraw your earnings, follow these steps:
1. Log in to the User Area.
2. Navigate to the "Withdraw Funds" section in the left sidebar menu.
3. Select a cryptocurrency and the amount for the withdrawal.
4. Specify the e-wallet address to receive the funds.
We offer a variety of withdrawal methods: BTC, USDT (TRC20), USDT (BEP20), BNB, TRX, XRP.
What is the minimum amount I can withdraw?
The minimum withdrawal amount is $5 for each of the accepted cryptocurrencies. For ePayCore $0.1.
How long does it take for withdrawals to be processed?
All withdrawal requests are processed instantly. However, the actual transaction execution time may vary
due to network congestion or additional blockchain confirmations.
Are there any withdrawal fees?
We use reliable payment services. For cryptocurrencies the commission is 3%. For ePayCore 0%.
Can I withdraw into any cryptocurrency?
Withdrawals are limited to the same currency that your deposit is. For example, if you made a deposit in
USDT BEP20, you could withdraw funds only to a USDT BEP20 address.
Is there a limit to the number of withdrawals I can make?
No, you are free to make as many separate withdrawals as you require.
Is there a limit on the withdrawal amount?
The withdrawal amount cannot exceed the available balance in your account.
How can I withdraw my deposit amount?
The deposit amount will be released and become available in your account at the end of the working cycle.
The duration of the working cycle depends on the chosen investment plan.
Security Questions
How do we safeguard your personal and user data?
We employ a multi-layered security approach, incorporating unique protocols, DDoS protection,
Two-factor authentication, and various other measures to ensure the confidential and secure use of our
services.
How can I regain access to my account?
If you forget your password, you can easily recover it by clicking on the "Recover your login information"
button and following the provided instructions. Should you encounter any issues during this process,
please do not hesitate to contact our Support Team for further assistance.
How do I enable Two-Factor Authentication (2FA)?
To enable 2FA, follow these steps:
1. Log in to the User Area.
2. Navigate to the "Settings" section in the left sidebar menu.
3. In the "Settings" section, you'll find the "Security" tab.
4. Follow the provided steps to activate 2FA for your account.
How can I change my password?
To change your password, follow these steps:
1. Log in to the User Area.
2. Navigate to the "Settings" section in the left sidebar menu.
3. In the “Settings” section, you’ll find the option to change your password.
Where can I save and see my wallet addresses for withdrawals?
To save your wallet addresses, follow these steps:
1. Log in to the User Area.
2. Navigate to the "Settings" section in the left sidebar menu.
3. In the "Settings" section, you'll find the "Wallets" tab.
Other Questions
I have read the FAQs, but I still have questions or having problems with my account. How can I get help?
There are two ways to contact our Support Team:
1. Send a message via our website. To do this, click on “Support” on the top panel of the EXOLEDGER home
page.
2. Send a message via our Support Chat on Telegram.
I have a promotional offer. How can I convey it to you?
Send your ad offers to us by email or via our Support Chat on Telegram.
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